Returns & Exchanges
At Frownies, we want you to be completely satisfied with your skincare journey; if you are not happy with your purchase, we offer a 30-day return policy for most products. Please note that original shipping fees are non-refundable and items must be returned in their original packaging.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process within 30 days of delivery.
Prepare the Package
Securely pack the items in their original packaging and include the packing slip or a note with your order details.
Ship It Back
Affix the prepaid shipping label provided through our portal and drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing